THE MIRROR TV COMPANY

Returns & Refunds

Made-to-order Mirror TVs

Each Mirror TV is made specifically to your selected television brand and size, frame, mirror glass, frame colour or finish where applicable, and other chosen options.

Because the finished product is made to your specification, ordinary change-of-mind cancellation and return rights that apply to standard off-the-shelf distance purchases may not apply. We do not normally accept returns or cancellations simply because you have changed your mind once the bespoke product has entered production.

This does not affect your statutory consumer rights.

Faulty, damaged or incorrect goods

Your statutory rights are not affected. If your Mirror TV arrives damaged, is faulty, is not as described, is not of satisfactory quality or otherwise does not meet the requirements of applicable UK consumer law, please contact us as soon as possible so we can investigate and arrange an appropriate remedy.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement or a refund. Our warranty does not replace or limit your statutory rights.

Before production

If you need to amend or cancel an order before production has begun, contact us promptly. We will confirm what is still possible based on the stage your order has reached and any costs already committed specifically to your order. Your statutory rights remain unaffected.

Delivery damage

Please report visible delivery damage promptly and retain packaging and photographs where practical so we can investigate with the delivery provider. These requests help us investigate; they do not limit your statutory rights.

How to contact us

Please contact us first to discuss the problem and agree the appropriate next steps before sending a product back.

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